Terms of Service
Welcome to Trinity Cord Co., these Terms of Service (the "Terms") govern your use of our products and services. By placing an order through TrinityCordCo.com or otherwise purchasing from Trinity Cord Co., you agree to these Terms.
1. Product Description and Quality
Our firewood products are sold according to the quantities and dimensions stated on the applicable product page and order confirmation. Product names such as Weekender, Starter Pack, Seasoner and Whole Shebang are Trinity Cord Co. product names and are not intended to represent legally defined units of measurement.
Where applicable, the quantity of firewood will be stated using the applicable legally recognized unit of measurement.
Species and Type
Our standard firewood is Texas hardwood, an oak and hickory mix, unless otherwise stated on the applicable product page.
Because firewood is a natural product, individual pieces may vary in size, shape, color, texture, bark coverage and appearance. Product photographs are representative and may not show the exact pieces included in an order.
Seasoning
Our firewood is sold as fully seasoned unless otherwise stated on the applicable product page. Moisture content can naturally vary between individual pieces, so Trinity Cord Co. does not guarantee a specific moisture percentage unless expressly stated.
2. Pricing and Payment
Pricing
All prices are listed in U.S. dollars. Prices may change at any time, but the price displayed at checkout will apply to the customer’s order once the order has been placed and payment has been received.
Applicable taxes, delivery charges and other applicable fees will be displayed during checkout.
Payment
Full payment is required at the time of purchase unless otherwise agreed to by Trinity Cord Co.
We accept major credit and debit cards, including Visa, Mastercard and Discover, as well as Zelle, Apple Pay, PayPal and Cash App, subject to availability through our payment providers.
An order confirmation will be provided after payment is successfully processed.
Invoice and delivery documentation
Customers will receive an order confirmation, invoice or delivery documentation identifying Trinity Cord Co., the date of purchase, the product purchased, quantity and price.
3. Delivery Policy
Delivery Area
Trinity Cord Co. provides delivery within its designated service area, generally within a 60-mile delivery radius and no farther south than Milford, Texas, subject to route availability and delivery-area restrictions.
Additional delivery charges may apply where applicable.
Scheduling
Delivery dates and time windows are estimates unless specifically confirmed by Trinity Cord Co.
We will contact the customer before delivery to confirm the scheduled delivery date and provide an estimated delivery window.
A requested date or time selected during checkout is not considered confirmed until Trinity Cord Co. provides confirmation.
Accessibility and Safety
The customer is responsible for ensuring that the delivery route and designated drop-off location are reasonably accessible and safe for our delivery vehicle and driver.
Customers should provide accurate delivery instructions and disclose relevant access information, including gates, narrow driveways, steep inclines or other conditions that could affect delivery.
We reserve the right to delay, modify or cancel a delivery if conditions are unsafe or inaccessible, including but not limited to conditions involving soft or unstable ground, narrow access, steep inclines, low or obstructing branches, blocked access, power lines or unsecured animals.
Delivery and Stacking
Trinity Cord Co. provides delivery and stacking at no additional charge within the applicable service area.
Firewood will be delivered and stacked in one designated location selected by the customer and approved by the driver based on safety and accessibility.
Our driver has final discretion regarding the exact placement of the firewood.
We will make reasonable efforts to accommodate the customer’s requested location, but we will not place firewood in an area that the driver determines to be unsafe or inaccessible.
We do not split a single delivery between multiple locations unless otherwise agreed in advance.
Customer Presence
The customer does not need to be present at the time of delivery if Trinity Cord Co. has received adequate delivery instructions and has safe access to the property and designated delivery area.
If additional information is needed, Trinity Cord Co. may contact the customer before or during delivery.
Proof of Delivery
Our driver may photograph the completed delivery and delivery location for business records and to document the condition and placement of the order.
Acceptance of Delivery
Customers who are present at delivery are encouraged to inspect the firewood before or during stacking and should notify the driver of any immediately apparent concerns.
If the customer is not present, the delivery will be considered completed when any firewood has been placed at the designated location.
Because firewood is a natural product and is susceptible to moisture, pests and other environmental conditions after delivery, Trinity Cord Co. does not accept returns.
4. Cancellations, Returns, and Refunds
Order Cancellation
Customers may cancel an order for a full refund if the cancellation request is received at least 24 hours before the scheduled delivery window and before the order has been loaded for delivery.
Cancellation After Loading
If an order is canceled after the delivery vehicle has been loaded but before departure, a $40 cancellation fee may be deducted from the refund.
Cancellation After Departure
If an order is canceled after the delivery vehicle has departed for the customer’s location, a $160 cancellation fee may be deducted from the refund to cover delivery and other direct costs.
Customer Unable to Accept Delivery
If Trinity Cord Co. arrives and cannot safely access the property or complete the delivery because of conditions that were the customer’s responsibility, including blocked access, unsafe ground, unsecured animals or inaccurate delivery instructions, the order may be treated as a delivery attempt.
Any applicable redelivery or cancellation charge will be communicated to the customer.
Returns and Refunds After Delivery
Due to the nature of firewood as a natural product, all firewood sales are final once the firewood has been placed at the location, subject to the satisfaction policy below.
We do not accept returns of firewood after delivery.
Product or Delivery Issues
If you believe there is an issue with your order, including an incorrect product, quantity discrepancy, significant damage or an issue with the advertised wood type, please contact Trinity Cord Co. within 24 hours of delivery.
Please provide photographs and a description of the issue when possible.
We will review the concern and work with the customer toward an appropriate resolution, which may include replacement product, a partial refund or another remedy at Trinity Cord Co.’s discretion.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s financial institution or payment provider.
5. Limitation of Liability
Trinity Cord Co. is not responsible for delays or failure to complete a delivery caused by circumstances beyond our reasonable control, including but not limited to severe weather, road conditions, accidents, equipment failure, government restrictions, natural disasters or other unforeseeable circumstances.
Customers are responsible for providing accurate delivery instructions and identifying known hazards or access limitations on their property.
Trinity Cord Co. is not responsible for damage resulting from concealed or undisclosed conditions, including but not limited to unstable or soft ground, concealed obstacles, underground features or customer instructions that direct the driver to an unsafe location.
To the extent permitted by applicable law, Trinity Cord Co. shall not be liable for indirect, incidental, special or consequential damages or injury arising from a customer’s purchase or use of our products or services.
Customers are responsible for complying with applicable fire-safety requirements and for using firewood according to the manufacturer’s instructions for their fireplace, fire pit, stove, grill, chiminea or other appliance.
6. Website Information
We make reasonable efforts to ensure that product descriptions, pricing, photographs and other information on TrinityCordCo.com are accurate and current. However, minor errors or changes may occur.
Trinity Cord Co. reserves the right to correct errors, update product information and modify or discontinue products or services at any time.